Westpac creates executive role to handle complaints amidst ongoing probe

It promoted corporate affairs manager Carolyn McCann to the role.

Reuters reports that Australian lender Westpac has created an executive role to handle customer complaints amidst an ongoing inquiry unravelling industry malpractice at the country’s banking sector.

Also read: Ausralian probe could cost 8% of the country's finance jobs

The bank promoted corporate affairs manager, Carolyn McCann, to a new role of “group executive, customer and corporate relations.”

“It’s clear that in a number of instances we have been too slow in resolving genuine customer issues,” Westpac Group CEO Brian Hartzer said in a statement. “This is not good enough. Customers have a right to expect fair, timely, and effective resolution if they believe they have a concern or complaint.”

Australian lenders have been under intense scrutiny after a Royal Commission revealed an decade of rampant corporate malpractice from the country’s major banking players, putting the reputation of the financial sector in question and pushing public sentiment at an all time low.

Here’s more from Reuters:

Also Read

Cambodia enables QR payments from foreign e-wallets through Alipay+

Hong Kong to rename ‘virtual banks’ to ‘digital banks’

Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

I want to download the media kit