Exclusives
Are emotional loyalty strategies more effective than transactional approaches?
One in three customers in APAC join loyalty programs to build lasting connections.
Are emotional loyalty strategies more effective than transactional approaches?
One in three customers in APAC join loyalty programs to build lasting connections.
AI prompts fearless dive into corporate reinvention
Siam Piwat Group’s digital chief touts AI’s transformative power in boosting customer value, personalisation, and brand trust.
How will retailers use AI gatekeepers to change the shopping experience?
One in two respondents expressed a desire for an AI 'clone' to manage tasks, including shopping.
Indonesia’s future of retail lies in a blended approach
Industry leaders discuss the innovative strategies to meet evolving consumer needs at Retail Asia Forum 2024
GenAI’s impact on retail unfolding faster than expected
Retailers now leverage GenAI for a competitive edge in communications, marketing, and operations.
Lotte Mart CEO unveils store revamp strategy
Store layout revised, prioritising FMCG at the front now occupying 80% of space up from 70%.
What’s next for Levi’s in Southeast Asia?
Explore how the brand is tapping into the diverse and growing consumer base in the region.
How can retailers balance cross-border return fees and customer satisfaction?
In India, for instance, three in five consumers require free returns, posing a challenge for retailers.
Thailand sees boom in out-of-home consumption
FMCG brands are urged to realign their products and marketing to match the rising demand for convenience-driven purchases.
Identifying what drives retail market transformation
PwC Vietnam highlights the importance of understanding evolving customer demands and industry landscapes.
ION Orchard marks 15 years as a premier retail destination
The mall is proactive in conducting surveys to identify trends and optimise its tenant mix.
How will the rise of 'hermit consumers' impact the future of the F&B industry?
'Hermit consumers' are a new type of consumer who prefers staying home to dining out.
Thai developer says malls stand out as ‘offline super apps’
The tangible business model for entertainment, dining, and retail under one roof still works, and improves with technology.
Vietnam pharmacy chain taps technology to better serve customers
FPT Long Chau commits to innovation and personalisation, but not at the expense of customer trust.
ION Orchard leads charge in sustainable takeaway practices
Shoppers will enjoy discounts when they opt for a reusable mug or food container from Muuse.
ION Orchard dives into gamification amidst experiential retail demand
The mall’s in-app augmented reality game offers more than 30 rewards.
Global uncertainties influence Vietnamese consumer preferences
Still, the country’s retail and e-commerce sectors continue to expand.
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03
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AI prompts fearless dive into corporate reinvention
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Siam Piwat Group’s digital chief touts AI’s transformative power in boosting customer value, personalisation, and brand trust.
Siam Piwat Group’s digital chief touts AI’s transformative power in boosting customer value, personalisation, and brand trust.
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Oct
03