Hong Kong

However, the online penetration rates in the area still have ample room to grow.

Omnichat is a messaging platform and can also monitor ecommerce movements.

A surge in gold price and weaker Hong Kong sales dragged down revenues.

The pandemic has set in motion a complete change in customer shopping behaviour. Not only are people increasingly going online to buy items which they previously preferred to buy offline, such as medicine and groceries, but those earlier uncomfortable with online shopping are now giving it a try.

C&SD says 15,000 retail stores will be closed by the end of 2020.

Most are only willing to cut rents by 10% to 20% instead of the requested 50% by retailers.

An increase in the number of vegan restaurant partners has also been seen.

Jewellry, watches and clocks and valuable gifts saw the sharpest decline.

Some food service chains have reduced operating hours.

The 56 stores contributed to less than 4% of its 9M FY2020 revenue.

Around 19,000 applications were accepted in the subsidy scheme.

Amongst markets in the region, Hong Kong has been taking out food the most.

Around two-thirds of new partner restaurants have joined the pickup service.

The sector took a blow from the COVID-19 pandemic.

Rapid advances in mobile technology and Internet accessibility are revolutionising shoppers’ behaviour, with digital-savvy consumers driving fundamental change in businesses and the market. Relevant trends and the need for commerce to keep up with them to stay relevant were underlined at a seminar themed “Top 5 Global Digital Consumer Trends in 2018”, held during the 33rd HKTDC Hong Kong Gifts & Premium Fair.

FASHIONALLY.com, a website dedicated to the promotion of Hong Kong fashion, will organise an "unprecedented" retail event at PMQ mall starting from April 27. Titled 23 Senses, it will be held over the following three weeks to introduce to the public some of Hong Kong’s finest designers, including familiar names as well as newly launched labels.