APAC

As we kick off 2022, e-commerce continues to gain momentum with retailers refining their strategies and upgrading their capabilities to address the ever-evolving landscape. Chinese New Year is right around the corner and other shopping events will instigate fierce rivalry as online and in-store retailers compete to out-perform one another by providing consumers better discounts, more personalised deals, and various payment methods and fulfilment options.

And Walmart clarified they did not deliberately remove Xinjiang products on its app.

Delivery companies seized the opportunity opened by a rise in online shopping.

The women, Gen Zs, and empowered 50s will have the biggest impact to the marketplace.

They are the first-ever soybean company to put their products on shelves and counters in Malaysia for easy accessibility, bringing a fast and convenient experience to the community.

Singapore and Hong Kong were amongst the selected destinations for delivery.

Digitalisation remains king for businesses to grow this year.

And Walmart faces pressure after removing Xinjiang-sourced products from stores.

China’s market remained resilient in the past years as tourism recovered.

Retail Asia will be back on 3 January 2022. 

Zendesk’s Director of CX Practice laid out 7 best practices that firms should adopt to elevate their CX game.

As the holiday season revs up to its climax, retailers have much to celebrate even as they prepare themselves for one final last-minute Christmas shopping spree.

The push to become more customer-centric makes digitalisation inevitable.

And traditional crafts retailer FabIndia mulls a $500m IPO.

Two in five consumers are more inclined to avail of digitally advanced products and services.

Roku Gin brings the experience of Japan’s Cherry Blossom festival in Singapore through successful partnerships with bars and restaurants.