Forrester
Forrester is a global research and advisory firm that specialises in providing insights and guidance to companies in various industries.
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SG banks, insurers customer experience quality unimproved in 2024
It's become difficult to distinguish leaders from laggards as the gap has narrowed.
SG banks, insurers customer experience quality unimproved in 2024
It's become difficult to distinguish leaders from laggards as the gap has narrowed.
Financial firms to raise gen AI spending as they seek growth benefits
Despite hype, gen AI spending is low in 2023, at around $400,000 at its highest.
Empathy deficit erodes customers’ trust in banks
Customers who feel valued are willing to spend more for banking products.
Only 30% of Singaporeans trust financial institutions, amongst the lowest in the region
In Hong Kong, Australia, and Singapore, less than half of the customers express trust in their banks.
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1. GXS Bank launches term deposit product Boost Pocket 2. China’s big four banks face $100b shortfall in loss-absorbing capital 3. Labour force upskilling needed as SG nears 'super-aged' status 4. Cambodian banks breach covenants as bad loans surge 5. Tottenham Hotspur taps Ant International as global payment solutions, digital wallet partnerResource Center
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Standard Chartered Hong Kong wins big at ABF Retail Banking Awards 2024
![Standard Chartered Hong Kong wins big at ABF Retail Banking Awards 2024]()
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The bank’s efforts and achievements have become a testament to its commitment to its colleagues and the communities it serves in.
The bank’s efforts and achievements have become a testament to its commitment to its colleagues and the communities it serves in.
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In Association with
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Most Read
1. GXS Bank launches term deposit product Boost Pocket 2. China’s big four banks face $100b shortfall in loss-absorbing capital 3. Labour force upskilling needed as SG nears 'super-aged' status 4. Cambodian banks breach covenants as bad loans surge 5. Tottenham Hotspur taps Ant International as global payment solutions, digital wallet partnerEvents
<time datetime="2024
<time datetime="2024